Troubleshooting Smart Locks
1. Notify Co3 House Manager if your smart lock is malfunctioning.
2. Smart locks can run out of batteries, which could be the problem. Otherwise we have emergency keys that we can use to get you into your room.
3. Remember that if your door wont open, it could be the actual door handle became accidentally locked, as opposed to a malfunctioning smart lock. If this happens, use a coin to open the lock from outside as though it was an actual physical key.
Troubleshooting Regular Locks
1. At Co3, we minimize the use of physical keys. However, most doors have old-style lever/handle that may inadvertently become locked independent of the state of the smart lock above it on the same door.
2. If the lever/handle on your door does not turn, it’s locked from the inside and you will need to use a flat metal or plastic item such as a coin or a credit card to turn it and unlock it. It it’s one of the few that actually requires a physical key, text House Manager immediately.
3. If the common area bathrooms on the lower level of the second floor apartment become locked, use the physical keys with the blue keychains hanging on the wall next to the entrance door of either apartment.
Troubleshooting Coffee Machines
1. If the coffee machine malfunctions, notify Co3 House Manager immediately.
2. After that, revise power, beans, water and grounds receptacle; check for any indicator of what could be wrong. Sometimes the machine needs time to cool down before being ready to use, so the first strategy is to come back later and see if the machine is ready to work properly.
3. If malfunction persists, do not try to clean or repair the machine, as it requires professional care.
Troubleshooting Kitchen Oven
1. We have a spark igniter in case the internal oven mechanism does not function properly.
2. Spark must be lit where indicated in the below image.
3. Use the light internal to the oven.
Troubleshooting Wifi Connectivity
1. If your internet connection fails, please start by resetting the black (Telmex) and white (deco) routers at the same time. It takes a few minutes for the white router to display the green light that indicates proper functioning.
2. If this fails, notify House Manager immediately for troubleshooting.
3. Co3 has two distinct internet sources, one in Apt 201/202, and one in Apt 401. If one of them fails continuously, please use the other while it’s being repaired.